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Banking with your personal assistant could be here soon

Written by ATLcomputerdude. Posted in Latest News.

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It appears that asking your phone assistant for your bank account details could be here sooner than you think.

Samsung recently partnered with three of South Korea's largest banks to make voice command banking a reality for its South Korean users.

Bixby — which is shipped with the Samsung Galaxy S8 — can make financial transactions by voice command via Samsung Pay and Samsung Pass, the tech giant's answer to Touch ID.  

It's a concept that's similar to the partnership Amazon made with Virginia-based Capital One last year, where Capital One customers could be able to check their account balances, recent transactions, and even pay bills just by speaking to Alexa.

The prevalence of personal and home assistants mean that banks can find a cheaper and better option by piggy-backing on Alexa, Siri or Bixby, since the technology to support voice-activated banking is already built into smartphones.

"It is in the bank's interests to push the service as it helps cut back on manpower and costs," Chia Tek Yew, head of Financial Services Advisory at KPMG Singapore, told Mashable

"And at home, it will be a convenient channel of choice given the prevalence of home assistants — Amazon Echo, Google Home and Apple HomePod," Chia added. "[People] will be drawn to shop and transact via voice."

Banking with your personal assistant could be here soon

Image: Lili Sams/Mashable

Regulators are unlikely to push back regarding voice-activated banking, said Michael Yeo, a Singapore-based research manager at marketing research firm IDC. 

"We will continue to witness developments which should push the edge on what can be done with voice," Yeo told Mashable. "We have already seen examples in China and Singapore where voice commands can issue payments."

Voice-activated banking hasn't been explicitly barred, said Chia, adding that in some countries, banks have already used voice assistants to perform banking transactions. Spain-based Santander, for one, is offering voice command banking in their mobile app.

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